Titan Company — Titan eye plus-bokaro steel city

Address:

TITAN EYE PLUS sector 4 , bokaro steel city

Ref. invoice no. BLH0035942 DTD 29.05.2023

I along with my family have been a long time customer at Tital Eye+, Sector 4, Bokaro Steel City and the entire team there have been very familiar with us. It is my experience during a week that I would like to have your attention. After having my eye test done at a reputed centre here, I went to the Titan showroom on Friday, 26th May'23 for the lenses to be made. But prior to that, I had clearly insisted for a fresh eye test to be done by Titan . The test was done and the power was confirmed to be the same as in the report. However, after the glasses were handed over to me on the evening of Monday, 29 th May'23, I reported the very next day that I was having severe vision problems with the new glasses. It was then that the eye test was done again by Titan . I was reported that the power as checked earlier was not correct and my actual power is on a much lower side. Hence my vision is not clear with the new glasses. It was then that it was also clarified to me that my eye test was not done at Titan but just the report was only cross checked. Reason being that they completely trust the reports of the other eye centre. Here I would like to emphasize that I always get my powers checked at Titan thoroughly before placing the order so that there are no discrepancies later and so this time when I was particularly unsure of the power that was recommended, I had clearly insisted that an eye test be done properly by Titan . However, it is now that I learn that my requirement was not given much cognizance to and there was lapse on their part. It was instead stated that they choose to believe the report of the eye centre that had checked my eyes. This has cost me dearly at work since I have been unable to focus my eyes well and to my utter embarrassment had to look around for some one to lend me their glasses with matching power conditions for me to be able to complete important assignments . On account of this I finally chose to have the old lenses be replaced .

Besides the above, I was also not quite impressed when in spite of having worked on the discounts that would be applicable, the amount that I was asked to pay was higher, without the invoice/proforma invoice having been presented to me . The moment it was questioned, immediately, the amount was reduced . In fact I was about to make the payment when my husband sought confirmation if that was the final amount. I was not impressed because that is not how I expect Titan to behave with billing. Also, when on Tuesday 30the May'23 that i requested for the old lenses to be put back it was informed that, that would take a couple of hours and i should allow my eyes to get adjusted to the new lenses. However, the same replacement of the old lenses was done in no time yesterday. This is not how I can trust Titan .
There ought to have been complete transparency and the invoice to have been been provided .

I am clearly disappointed with the lack of customer attention and transparency particularly more as I have been a long time customer and always expressed complete faith on the brand and its service. I request for the cost that I have incurred in my new lenses be refunded to me . The new lenses and all my prescriptions have been retained by the showroom.
A prompt action to this will be highly appreciated and may I request for your sincere attention on the subject please .