[Resolved] Titan Company — Titan Watch purchased, not providing strap and offering 900 Rs. for RS. 6000 watch

25nee51

from Pune, Maharashtra

Address:	560001
Website:	www.titan.co.in

I had purchased 1 watch from Titan showroom around 4 years back, now when I approached the showroom for providing the strap for the watch they are saying that they cannot provide the same as the model is discontinued and when I referred the matter to the company they reverted back after around 15-20 days and offered me 15% of the value of watch and asking back the watch and saying that they wont be able to provide the strap as the model has been discontinued. how far is this justifiable that I give back my watch of Rs. 6000 to them for Rs. 900 just because they are not able to provide the strap.

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May 21, 2017

Complaint marked as Resolved

Titan Company customer support has been notified about the posted complaint.

Verified Support

Sep 11, 2016

Titan Company Customer Care's response Dear Neeraj,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you.

Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,

Steve

Sep 22, 2016

Updated by 25nee51 Not yet received any resolution. They are asking me to arrange the strap locally by myself

Sep 23, 2016

Updated by 25nee51 Hopeless customer services

Sep 26, 2016

Updated by 25nee51 Disgusting services. Not yet received any solution