[Resolved]  Titan — Defective Titan Watch

Address:

Kolkata, West Bengal

Titan Customer care Date- 17.12.2014 132/133 Divyashree Technopolis, Yemalur, off old Airport Road, Bangalore-560017, Karnataka. Dear Sirs, Re;--Complain against manufacturing defect of my watch purchased from your Showroom at Gurudatta Apartments, Shop No. 10/11, M.G.Road Panjim Goa-403001 on 02.02.2013, DOC No.[protected], TIN-P/3518. Variant No. NB9355NL01, Description D663, Cluster-GPURP for Rs.7850/-( Model NB9355NL01) The abovementioned watch was purchased by me under your warranty against manufacturing defect for two years. But I am very sorry to say that the quality and service of your watch is is enough to make a person’s life horrible. I am going to narrate the details of trouble borne by me due to this watch. 1. On 27.01.14 I was forced to go to your above showroom as the watch stopped functioning and in line with the terms of warranty they did the repairing(441 MAS) and I thought the defect was accidental one. 2. After few months my idea over the product and service of your watch got mild push when again I saw the watch stopped functioning. So, on 16.07.2014, I carried the watch to your Showroom at 1, D.H. Road, Taratala, Opp. CESC Building, Kolkata-700038 and they did their repairing and gave me back the watch on 26.07.2014.(No.264) 3. The watch gradually became a nightmare to me when again on 14.08.2014, I found the watch was not functioning. To be very frank I thought to throw the watch to a dustbin but checked myself and again deposited the watch on 14.08.2014 (No.312) to your Kolkata-Taratala Showroom. Again they did the repairing as a matter of routine and I came back with the repaired watch just to see how early my next visit would be? 4. My apprehension becomes true when again I saw the watch stopped functioning and this time I think it would be proper to convey my grievance to you directly without going to your showroom repeatedly. Hope, you will, after going through the details of my harassment simply because of purchasing a wristwatch and that too from a company of high repute appreciate my agony and resolve my grievance only by replacement with a new one having further two year warranty at your end to prevent myself from proceeding to Consumer Redressal Forum with the demand of replacement, compensation for mental and physical harassment and cost of litigation.. Please note that I will not again go to any of your Showroom with this defective watch. For your convenience, I am giving you my email id so that you can contact me. [protected]@gmail.com Thanking You, Yours faithfully, KANAKAVA ROY. Cc to, - 1. TITAN, Gurudatta Apartments, Shop No. 10/11, M.G. Road, Panjim, Goa-403001. For information and checking of their records. 2. TITAN CARE, 1, D.H.Road, Taratala, Opp. CESC Building, Kolkata-700038 for information and checking of their records. 3. In-charge of Eastern Regional office, TITAN, Block C, 8th floor, Apeejay House, 15 Park Street, Kolkata-700016