[Resolved]  Titan Eye+ — Fraudulent practices at Titan Eye+ Metropolitan Mall, Gurgaon

Address:

Gurgaon, Haryana

With this mail I would like to awaken the management of TITAN EYE+ with the kind of malpractices being followed at your outlet located at Metropolitan Mall MG Road Gurgaon-122002. The details of the Incident are given below:

I have visited the above showroom on 26/04/2014 & got my eye tested. Your Sales person(Mr Babaan) showed me various frames and models. I choose few models & told him that I would be back after my final selection. To this he told me that If I choose right there then they will offer me Management discount of 20%. Offer looked me attractive so I choose item code FOK0062DA- an Oakley frame worth 8990. As per the calculations after discount it would have been at 7, 192. For glasses I told them that after reviews I will give the order. They told me to deposit 15, 000/- as advance so that once I give the order for glasses they will adjust the same accordingly. I paid 10, 000 as advance vide receipt No AAO0017527 dt 26/4/14 & told them that I will get back with the exact choices.

I checked up with local market and found that I was getting better rates that Titan, so I decided to go ahead with the frame & buy glasses from local market. I went to the showroom again on 29th & gave my verdict.

To my surprise your Mr Babban refused to accept the verdict & told me that I have to buy glasses from Titan Eye+ only. Once I refused he told me that I can go ahead with the frame but there will be no refunds of the money & there are no discounts on the products. So for a Frame which should have been for 7, 192/-, I had to pay 10, 000 i.e.: almost 3, 000 extra. The frame was delivered in dirty condition without any cloth to clean & In a container I will not use for even a cheaper frame worth Rs 100.

I believe the above should count In the category of frauds & this is not expected from a company of this repute. Upon enquiring with locals I came to know that this is the standard practice with every other customer there. I sincerely believe that your company would not have indulged into these kind of practices, there are certain employees who are taking advantage & blemishing the image of the company. Please organize an enquiry before it results in a major fraud with your company & other customers.

I am also trying to take help from Local Police & file an FIR. I hope you will take appropriate action against the culprit’s before it’s too late. I am sending copy of this mail to your Managing Director also so that he is also aware of the malpractices.