[Resolved] Titan — Fault in product | |||
I have purchased a Titan watch and the watch is still in warranty and just after few months of purchase I have noticed that the date, time, hours features are not syncing with each other and not giving the correct results. I contact the service center and they repaired it and now I am facing the same issue and they are asking me to drop my watch at the service center again. The watch is in warranty now and they will repair it for free but what if I will face the same issue once the warranty will get expire and within 1 year I have got the same problem 2 times. I am looking for a complete refund or the new watch. I also purchased another titan watch during this time and faced the same problem with that too. I am now pissed off. What should I do? Was this information helpful? | |||
Aug 7, 2021 Complaint marked as Resolved Titan Company customer support has been notified about the posted complaint. | |||
 1 Comment | |||
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+91 80 6660 9000
+91 80 6660 9028
+91 43 4466 4199
3, Sipcot Industrial Complex, Hosur, Tamil Nadu, India - 635126
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Steve here from the Customer Relations team. Always here to help!
We understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we are reaching out to you at your phone number to make sure we resolve your complaint completely.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve