[Resolved]  Titan — Issue unresolved since 6 months and no revert from Titan yet

Feb 03, 2015

Updated by ck65161 From: Chirag Khatri

Sent: 29 January 2015 16:56

To: 'Grace Rajini C.'; Amarnath C V ( Service ); NITIN MALODKAR

Cc: cfil.[protected]@yahoo.com

Subject: RE: Contact no [protected](708881)


Dear Grace,


Thank you so much but I do not wish to handover my watch for INR
1850. I have spent INR 1100 twice to change belt of this watch which you can
check in your system and this is the 3rd time I have handed over for
belt change. I have also bought extended warranty for this watch.


Since last 6 months the watch is lying in custody of World of
Titan against which we as customer cannot claim anything and you are very well
depreciating hefty amount and I believe Titan has stopped manufacturing of this
watch because of manufacturing defect.


It would be very kind of you if you can arrange for a belt for
which I am ready to pay. Trust me this would be my last watch from the reputed
watch brand called “TITAN”


Regards,


Chirag Khatri.


From: Grace Rajini C. [mailto:[protected]@titan.co.in]

Sent: 29 January 2015 16:37

To: Chirag Khatri

Cc: Amarnath C V ( Service ); NITIN MALODKAR

Subject: FW: Contact no [protected](708881)

Importance: High


Dear Sir


This is in reference to your trailing mail & our
subsequent discussions over telecon.


We reiterate the contents of the said email. As
confirmed to you, we have checked your Invoice Value of the complained watch
and the same was Rs 6250/- for which you have paid RS 5000/- .


As a gesture of good will, we will issue Depreciation
coupon of 30% value, taking into consideration the current UCP value of
the product i.e. Rs 6250/- not considering the amount paid by you at the time
of purchase. Therefore, you are requested to collect the discount coupon for Rs
1875./- within a week from hereof from our store located at Inorbit Mall.


Kindly find attached the invoice copy of the watch
9302NP01 purchased on 19.08.2010 FYI.


Assuring you our best services at all times.


Regards


Grace Chali


From: Chirag Khatri [mailto:chirag.[protected]@indiafactoring.in]


Sent: Friday, January 23, 2015 7:06 PM

To: Grace Rajini C.

Cc: NITIN MALODKAR; Amarnath C V ( Service ); Tapas Dutta (RO -West);
Malini HG; Helpdesk ( TitanCare )

Subject: RE: Contact no [protected](708881)


Dear Grace,


PFB my reply in blue.


Regards,


Chirag Khatri.


From: Grace Rajini C. [mailto:[protected]@titan.co.in]

Sent: 23 January 2015 17:25

To: Chirag Khatri

Cc: NITIN MALODKAR; Amarnath C V ( Service ); Tapas Dutta (RO -West);
Malini HG; Helpdesk ( TitanCare )

Subject: RE: Contact no [protected](708881)

Importance: High


Dear Sir


This is in continuation to your trailing mail.


Request you to provide the following details


·
Name given on purchase bill.
– Chirag Khatri


·
Mobile number – [protected]
/ [protected]


·
Date of purchase – Don’t
remember.


Assuring you our best services at all times.


Regards


Grace Chali


From: Chirag Khatri [mailto:chirag.[protected]@indiafactoring.in]


Sent: Friday, January 23, 2015 1:36 PM

To: Grace Rajini C.

Cc: NITIN MALODKAR; Amarnath C V ( Service ); Tapas Dutta (RO -West);
Malini HG; Helpdesk ( TitanCare )

Subject: RE: Contact no [protected](708881)


Dear Grace,


As discussed with you on call various time “I am unable to find
copy of bill, however the same was bought from The World Of Titan, Inorbit
Mall, Malad, Mumbai.” Kindly arrange to find the bill from your system. I have
also bought extended warranty against the watch from same store and I have a
copy of the extended warranty card and a copy of the same was handed over to
the store on demand.


I need an immediate resolution on this please. Never ever had
thought I will face so much issue from a reputed watch brand “Titan “


Regards,


Chirag Khatri.


From: Grace Rajini C. [mailto:[protected]@titan.co.in]

Sent: 23 January 2015 12:01

To: Chirag Khatri

Cc: NITIN MALODKAR; Amarnath C V ( Service ); Tapas Dutta (RO -West);
Malini HG; Helpdesk ( TitanCare )

Subject: RE: Contact no [protected](708881)

Importance: High


Dear Sir


This is in reference to your trailing mail & our
subsequent discussions over telecon.


We
are very much pleased to state and are honoured that, such a person like your
good self is one of our esteemed customer. With regard to the subject, we
would like to bring it to your notice that we as a Company maintain the highest
degree of standards in any of the goods manufactured by us and the services offered
by us is also without any doubt the best of its kind that matches international
standards and, you will also appreciate that our Company has maintained highest
level of integrity right from its inception.


Our set up is a colossal set up and we
have millions of customers every day to care for. However, we strive to take
care of all our esteemed customers, on a personal mode. We would certainly want
to help restore your confidence in Titan, and will try to do so in the best
possible manner.


We have checked the pricing, the price of the watch (
UCP of the watch ) is Rs.6250/- from the date of manufacturing
& remains the same till date .


Request you to kindly submit your original bill we
will cross check, however we would like to inform the depreciation amount
would be calculated based on the current UCP.


Assuring you our best services at all times.


Regards


Grace Chali


From: Chirag Khatri [mailto:chirag.[protected]@indiafactoring.in]


Sent: Thursday, January 22, 2015 11:59 AM

To: Grace Rajini C.

Cc: NITIN MALODKAR; Amarnath C V ( Service ); Tapas Dutta (RO -West);
Malini HG; Helpdesk ( TitanCare )

Subject: RE: Contact no [protected](708881)


Dear Grace,


Awaiting for your revert.


Regards,


Chirag Khatri.


From: Chirag Khatri

Sent: 17 January 2015 10:12

To: 'Grace Rajini C.'

Cc: NITIN MALODKAR; Amarnath C V ( Service ); Tapas Dutta (RO -West);
Malini HG; Helpdesk ( TitanCare )

Subject: RE: Contact no [protected](708881)


Dear Grace,


We already had a word yesterday evening. As discussed, I would
wait for your revert till Wednesday i.e. 21.01.15.


Regards,


Chirag Khatri.


From: Grace Rajini C. [mailto:[protected]@titan.co.in]

Sent: 16 January 2015 17:04

To: Chirag Khatri

Cc: NITIN MALODKAR; Amarnath C V ( Service ); Tapas Dutta (RO -West);
Malini HG; Helpdesk ( TitanCare )

Subject: FW: Contact no [protected](708881)

Importance: High


Dear Sir


This is in reference to you email & telcon with
Mr. Nitin Malodkar.


We from corporate tried reaching you from 080 –
66609464 twice, we were unable to reach you.


As requested kindly deposit your watch bill so
that we can proceed further & do the needful on priority as per Company
norms.


Assuring you our best services at all times.


Regards


Grace Chali


From: Chirag
Khatri [chirag.[protected]@indiafactoring.in]

Sent: Thursday, January 15, 2015 12:04 PM

To: Helpdesk ( TitanCare ); Amarnath C V ( Service ); Grace Rajini C.

Subject: RE: Contact no [protected](708881)


Dear Team,


Compliant registered. PFA snap shot for your
reference.


Regards,


Chirag Khatri.


From:
Chirag Khatri

Sent: 12 January 2015 15:34

To: 'Helpdesk ( TitanCare )'

Cc: 'Grace Rajini C.'; 'Amarnath C V ( Service )'

Subject: RE: Contact no [protected](708881)


Ms. Grace,


I had a word with you on landline and you had assured to get
back to me in half an hour, its 8-10 days after that however my issue still
remains unsolved. I feel you and your team are deliberately trying to delay the
issue. My watch was handed over to Titan in-orbit mall, Malad, Mumbai on the
07/06/14.


This is my last mail to you, here after I will raise a complaint
to the consumer forum. Immediate solution to this issue would be highly
appreciated.


Regards,


Chirag Khatri.


+91-[protected]


From:
Chirag Khatri

Sent: 31 December 2014 11:59

To: 'Helpdesk ( TitanCare )'

Cc: Grace Rajini C.; Amarnath C V ( Service )

Subject: RE: Contact no [protected](708881)


Dear All,


I have not received any revert or any call from your team. I am
still awaiting for the best possible resolution.


Regards,


Chirag Khatri.


From:
Helpdesk ( TitanCare ) [mailto:[protected]@titan.co.in]


Sent: 02 December 2014 12:29

To: Chirag Khatri

Cc: Grace Rajini C.; Amarnath C V ( Service )

Subject: RE: Contact no [protected](708881)


Dear Sir


This is with reference to your email dated 02.12.2014 addressed to [protected]@titan.co.in.


We are concerned to note the feedback on your recent experience with us. We
regret the inconvenience caused.


I am forwarding your feedback to my colleague Ms. Grace Rajini[protected]
to investigate the matter further and reply to you with the best possible
solution to this circumstance.


With warm regards,


Ramesh Rao M


From:
Chirag Khatri [mailto:chirag.[protected]@indiafactoring.in]


Sent: Tuesday, December 02, 2014 10:42 AM

To: Helpdesk ( TitanCare )

Cc: cfil.[protected]@yahoo.com

Subject: FW: Contact no [protected]


Dear Team,


Please find tailed mail where I had given my obaku watch at
inorbit Titan showroom. After various follow up yesterday I received a call
from them saying we will give you Titan voucher @ 70% of buying price. I do not
have the bill with me and the cost claimed by the showroom is too less. I
remember I had bought this watch for around 8-9k since this is my first
expensive watch. I had bought this watch from Titan since I can service my
watch in any part of India. I still prefer keeping the same watch and I had
also purchased extended warranty for this watch.


Please guide and if possible I want the same watch.


Regards,


Chirag Khatri.


From: World Of Titan
Malad - TTIO <[protected]@titan.co.in>

Date: 26 November 2014 11:32:58 am IST

To: Chirag <cfil.[protected]@yahoo.com>

Subject: RE: Contact no [protected]


Dear Sir,


Sorry for the delay, will revert by today evening positively.


-----Original Message-----

From: Chirag [mailto:cfil.[protected]@yahoo.com]


Sent: Wednesday, November 26, 2014 11:24 AM

To: World Of Titan Malad - TTIO

Subject: Re: Contact no [protected]


Guys can i have an update on the status of my watch. I had received call a
month back informing that your team has managed to arrange for strap and wanted
my go ahead to order the strap.


After that there are no updates. Can someone please take onus and give me an
update before end of the day.


During my last 2-3 visits i had already showed my displeasure on the kind of
service received from your end.


Awaiting your immediate revert.


Sent from my iPhone


On 01-Sep-2014, at 10:11 pm,
Chirag <cfil.[protected]@yahoo.com>
wrote:


Dear team,


As required please find attached
warrant card and extended warranty card for watch bought from your store.


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Sent from my iPhone