Titan — Titan Automatic watch - Useless.

Address:Chennai, Tamil Nadu

Hi, My wife bought me a watch about 1.5 years back on my birthday. In the first month, I realized that I have keeping 'keying the watch' everyday else it will stop or it will be getting slower by 1-2 minutes each day. I visited the Titan showroom in Kottivakkam, Chennai and they said they will replace the whole set and put a new set inside. Even after that, I realised that the problem has not been solved. Going to the service center is just a hassle because they say that the service will be done in one month. I questioned this logic when I visited first time of one month just to replace a set. Now I have lost faith in Titan and I would NEVER recommend this watch to anyone. I had bought a Titan about 17 years back which was battery operated and it worked PERFECT. Now, with that experience I had gone for the second watch. But now I realize what a big mistake I had done.
Was this information helpful?
No (0)
Yes (0)
Titan Company customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear AAH,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve
Dear AAH,

Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.

Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].

Thank you.

Sincerely,
Steve

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Titan Company
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    48%
    Complaints
    1964
    Pending
    0
    Resolved
    902
    Titan Company Phone
    +91 80 6660 9000
    +91 80 6660 9028
    +91 43 4466 4199
    Titan Company Address
    3, Sipcot Industrial Complex, Hosur, Tamil Nadu, India - 635126
    View all Titan Company contact information