[Resolved] Titan — Titan - Delay in delivery for faulty wrist belt of the Watch | |||
Dear titan team I Nail pundir bought two watches from your company showroom, sharma house, near thodo ground, rajgarh road, Solan (Himachal Pradesh) My Second watch sl.no.002, Variant Number 1527BM04, Description DA207. My this watch's chain was difacted and from the next date of the sell i visited to the showroom and they also admitted that chain was not proper and assured me that i will get another chain within 15 days but after three months by asking them again and again i have not got any chain. On 31/12/2014 i talked to titan customer care and they also assured me that with in 3 days we will solve it and call you or mail you. They give me also complaint no(727450) but not get any call or mail till today. I again talked to them today and they again assured that we will solve it but nothing done. I cant expact such a poor service from such a big Indian company. Kindly answer me on my mail id (pundir.[protected]@gmail.com) or my mobile no ([protected]). Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Titan Company customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
Thank you very much but what is the problem, why it is taking so much time and what action is company taking angaist the Titain watches world showroom (solan) for such a dely in service. Now who will solve my problem and who will talk to me and when?
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Thank you very much but what is the problem, why it is taking so much time and what action is company taking angaist the Titain watches world showroom (solan) for such a dely in service. Now who will solve my problem and who will talk to me and when?
Dear Pundir Anil
Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.
Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].
Thank you.
Sincerely,
Steve
Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.
Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].
Thank you.
Sincerely,
Steve
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Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced.
As per our records, your complaint was already registered with our call center team on 31/12/2014 and the ticket number is as follows :727450. Your ticket would be addressed closed at the earliest.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve