[Resolved] Titan — Unsatisfied with Raga wrist watch Ref No 1016AW0061B11492

skotwal83

from Bengaluru, Karnataka

Address:

Nashik, Maharashtra, 422004

Dear sir /madam
PFA
I have Gifted rega watch to my wife dated 06/07/16 mention watch was continually stop the working again and again after date of purchase its stop the working in next week.

I m again visit 3rd time tatan showroom for asking a status of my wife's still mentioned watch was not working

Now after tremendous follows by me there was nobody can entertain me as well as from showroom end there was responses till date . So I had Gifted another brand watch to my wife in last week dated 11/10/16

So I really disappointed about this watch request you to please refund my cash in Gift voucher or credit memo

Thanks
Swapnil Kotwal
[protected]

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Nov 20, 2016

Complaint marked as Resolved

Titan Company customer support has been notified about the posted complaint.

Verified Support

Oct 20, 2016

Titan Company Customer Care's response Dear Swapnil Kotwal,
Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers.

We apologize for any difficulty you have faced and we are reaching out to you at your phone number & email address to make sure we resolve your complaint completely.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy.

In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve