Titan — Watch repair | |||
I had been to Titan show room at DVG road, Bangalore since my watch(Titan RAGA) was not working.Asked one of the service guy there to do cells replacement. After 10min he returned saying that watch has some functionality problem and it takes 20days to get that done should send somewhere for that and charges 500INR for same. Later i took my watch and returned back then with local watch repairer i could get back my watch in working condition just by replacing the cells... If respective services are like this how can one relay on same. Really very bad experience and after buying such a costlier watch whats the guarantee that we will get gud service from Titan... Was this information helpful? | |||
|
Titan Company customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
Dear sampath UJJIVI,
Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve
Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve
Dear Sampath UJJIVI,
We have still not received any response. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number &email id, so that our team can contact you.
If you require any assistance please call our Care team on[protected].
Regards,
Steve
We have still not received any response. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number &email id, so that our team can contact you.
If you require any assistance please call our Care team on[protected].
Regards,
Steve
Dear Sampath UJJIVI
Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.
Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].
Thank you.
Sincerely,
Steve
Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.
Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].
Thank you.
Sincerely,
Steve
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
48%
Complaints
1964
Pending
0
Resolved
902
+91 80 6660 9000
+91 80 6660 9028
+91 43 4466 4199
3, Sipcot Industrial Complex, Hosur, Tamil Nadu, India - 635126
View all Titan Company contact information
It means it will work one year only.
on 20.05.15 i have given the above watch for repair it strucked twice and it stopped during night time when remove from hand they repaired and has given to me and again the same problem. Again i gave on 26.06.15 vide CAF No AMB 568 dated 26.06.15 with complaint: Stoppage (Third Time) They called up today to collect the same.
I request you to change the same for replacement