Titan — Worst Behaviour of Showroom Staffs

Incident No : 1 I was happened to purchase a watch at World of Titan, Karur, Tamil Nadu, India.ON 30/12/2014.Hope this is the worst day in my life since I have purchased a watch from the company.Which dosnt know how to treat the customer.After that on 05/03/2015 I have meet an accident.So that my watch got scratched.So i have given for service at the same store on 06/03/2015.Ref ID :315AS1121B1995, Design NE9327KM01J. They have given an approx delivery date 28/03/2015.But i have visited your store on 06/04/2015.But the watch wasn't ready.When I entered into the store and asked the Sales Personnel she didn't even cared and she was not even stood up from the chair and answered.Then I asked her for the Store manager but she replied he has gone out some where. I asked store managers mobile number but she refused to give that too. Incident No : 2 At the same store we have also given our Sister In Laws watch for service.Since it got some problem with the machinery.Since it is ready after a week they didnt informed us.I have asked them for that.Their reply was we where busy with other works. So is this is the way that you will treat a customer is it the policy of TITAN or TATA GROUPS. Since this is the incident happened to an Advocate.Then what would be for an Civilian. Please tell us why we can't file a case against TITAN INDIA LTD.