[Resolved]  Togofogo.com / Upr eCommerce — faulty product as certified

Website: www.togofogo.com

Faulty phone under certified tag
I bought a phone moto x play and after using it for one week the real problems touch and ghost touch were visible and extremly irritating.
When call the company they said they should be informed with 3 days of purchase and this software problem popped up late and its a faulty product when asked about seller information they denied to give and they denied to forward call to their manager also.
I took a warranty policy to which they are asking to contact. If i didnt take a warranty policy and if 3 days pass after buying, it i would be responsible for all the phone problems as per conpany rukes. But how can they send a faulty product with a certified as a name??? Kindly replace the phone or refund.
Order no to[protected]
Imei no:[protected]
[protected]
Seller :askatech solutions
Was this information helpful?
No (0)
Yes (0)
Jan 16, 2018
Complaint marked as Resolved 
Togofogo.com / UPR eCommerce customer support has been notified about the posted complaint.
Verified Support
Dec 05, 2017
Togofogo.com / UPR eCommerce Customer Care's response
Dear Customer,

Sorry to inconvenienced to you.

We offer Three Days window (from delivered date) to our valued customers to return a product under the following events and receive a refund/replacement.

Return Policy Link: https://www.togofogo.com/returnpolicy

and as per Togofogo customer care we have already diverted to warranty bazaar.

As per your order you received one year warranty from warranty bazaar. Would request you to kindly contact to warranty bazaar customer you can contact to warranty bazaar customer care no.

Warranty Bazaar Customer Care No[protected]:30AM to 6:30 PM) Mon to Sat

For any other Togofogo related query kindly email us at [protected]@togofogo.com

Team Togofogo
Verified Support
Dec 16, 2017
Togofogo.com / UPR eCommerce Customer Care's response
Dear Customer,

After diverted to warranty bazaar we have closed your complaint from Togofogo.com

Team Togofogo
 
Add a Comment

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Togofogo.com / UPR eCommerce
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    73%
    Complaints
    94
    Pending
    0
    Resolved
    69
    Togofogo.com / UPR eCommerce Address
    DDA Shed No. B-103, Okhla, Industrial Area, Phase-1, New Delhi, Delhi, India - 110020
    View all Togofogo.com / UPR eCommerce contact information