Togofogo.com / Upr eCommerce — I didn't receive the refund till now

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togofogo

I have ordered a Blackberry phone and cancelled it.I have paid the amount of around Rs.7k, This was in the year 2017.I called the customer care several times and they always said they've refunded the amount, it is 2024 but I never recieved a refund.They've given me a reference Id, I've taken it to the bank and bank said no amount is credited.I tried I tried the customer service and they never answered again.I am raising this compaint again today cause I suddenly remembered that these people scammed me of Rs.7k which is not a less amount.I would appreciate the company if they could resolve the problem and issue a refund atleast now.