Togofogo.com / Upr eCommerce — item not delivered

I had ordered refurbished apple i phone 5 16 gb on 17 the april on prepaid basis via order no. To[protected]-1152093
From 19th april onwards, i was getting message that the item has been shipped but till now there is no trace of the item. I called twice on the helpline no. But they always say there was some dispute with the courier co. It has been resolved now and you will get the delivey in net two three days.