[Resolved]  Togofogo.com / Upr eCommerce — mobile not working and the given mobile is not original

Address: 600096
Website: www.togofogo.com

Hi recently i brought refurbished mobile samsung guru music 2 in togofogo website. Ofter receiving that mobile i got to know that mobile is not orginal mobile it's clone mobile and given battery also not orginal battery. Battery and phone both are duplicate mobiles. They didn't provide any ear phones. I try to call seller and togofogo customer care number but both numbers are not working. I send three mails to the togofogo website but no reply from the helping team. Its been more than 10days. My order number is to[protected] and sub-order no: to[protected]-698511. Please help me to return my mobile and replace with orginal mobile or return my cash. Please look into this issue.
Thank you,
Praveen
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Jan 16, 2018
Complaint marked as Resolved 
Togofogo.com / UPR eCommerce customer support has been notified about the posted complaint.
Verified Support
Nov 27, 2017
Togofogo.com / UPR eCommerce Customer Care's response
Dear Sir,

We have many times to call on your registered number but we were not able to contact with you. Would request you to kindly share your working no and we have already registered your complaint for refund. And we will arrange reverse pickup on tomorrow (28-Nov-17).

For any further query kindly email us at [protected]@togofogo.com

Warm Regards,
Team Togofogo
Verified Support
Dec 16, 2017
Togofogo.com / UPR eCommerce Customer Care's response
Dear Customer,

As per your request we have processed your refund against of your complaint.

Kindly check if are facing any issue regarding refund.

For any further query kindly email us at [protected]@togofogo.com

Team Togofogo
 
3 Comments

Comments

I purchased above product which is defective and I returned next day but till I not get my refund. Firstly togopogo advertising about Nokia 📱 but it's battery is of other company.
Mobile which is delivered is in plastic box and not in company's routine box with name of products.
Plz. Take care of customer and not cheat for a small amount
My order cancel plzzz call me
[protected]
Hi,

i need to cancel the this product "TO[protected]" i am unable to cancel the product via my orders kindly cancel for the same
Date : 02-Apr-2018 10:22:01 AMNo. : TO[protected]...

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