Toni And Guy — Hair damage due to expired products and heat damage as they don't know how to use their tools

Address:	MGB Felicity mall, nellore
Website:	toniandguy.com

Went for root touch up to one of your outlet in nellore which is in MGB Felicity Mall. The guy did not clean my hair before getting the touch up done. Then once it is done. He just cleaned it with shampoo and got the blow dry done.

I thought as you guys are professionals I did not questioned your treatment. My hair started to fall out the next instant and did not stopped till now.

I went the next day saying my root touchup did not covered my gray hair as it is not cleaned properly before getting the color in. I asked what are the products they used on my hair as I need to go to doctor and explain her what exactly went wrong for my further treatment. One of the lady said they threw the product out and I asked how can she say that as I have seen the tube they have used, it was not nearly empty. Then I asked what can be done to stop the hair falling from my scalp. She said she has no idea, not sure she is an employee there cause I was not able to see any ID on her.

So I asked her what is the next step, she started arguing that my hair was damaged already which is not true as the guy treated my hair clearly told that my hair fall which was present prior treatment was normal.

Now their boss came and trust me when I am saying this, I have not seen any guy who is as rude as he is. And he was yelling at me like anything. He said and I quote "Get the hell out of my shop" when I matched his tone. I had not lost my cool till then. I asked the people properly what went wrong because I wanted to explain it to my doc. I asked him why he was yelling he said he talks like that only and it is his behavior he can't change his rude tone just because you guys screwed my hair and now I have no proper hair on my scalp.

I have been to toni and guy multiple times. This is the worst experience I ever had in my life and I am not gonna refer your salon in my life