Toyota — 24*7 road assistance

Address:

560078

Dear sir/madam,

I am completely disheartened with the response i have got from toyota, i never expected this kind of service from such a huge brand.

1st instance - to start with, my vehicle (Ka01ae6913) met with accident at gokarna (Karnakata) at 02.06pm (On 14/08/2016), for which i launched a complaint for toeing the same at 02.30pm (On 14/08/2016) with complaint number - x[protected]ind. The toeing vehicle was coming from goa which is 134 km from my place. It normally takes 3-4 hours to cover this distance. Even after my continuous follow up with your team the toeing vehicle came at 11.30pm (On 14/08/2016). I had to wait for 9 hours on the middle of highway with my family, and for this the response from customer service was to wait till the driver arrives as they were alos not aware about the whereabouts of the toeing vehicle. It costed me rs. 5000/- extra as i had already booked a vehicle at 8.00pm, and the driver has to wait for 3.5 hours, for no fault of mine.

2nd instance - it was told to me that the vehicle will be toed to udupi, as it was the nearest service center available (United toyota), but it was never communicated that i again have to go and bring the vehicle back from udupi. As i explained the same to mr. Sailesh from united toyota, he told that he will start to service/repair the vehicle only after he gets confirmation that i will come and collect my vehicle. I requested and tried to console him, that i stay in bangalore which 400kms away from udupi, and i cannot come to collect my vehicle, please send the same to toyota dealership bangalore, but he was adamant and not ready to understand my problems.