[Resolved]  Toyota Bharat — Engine Control Unit damaged

Address:

Kottayam, Kerala

Dear Sir, We were purchased a Toyota Corolla Altis D-4DHL Diesel Car on October 2010 from your Authorized Dealer M/s Nippon Motor Corporation Pvt. Ltd; M.C.Road, Nattakom P.O; Kottayam 686 013, Kerala State. Its Engine No is 1ND1145016, Chasis No. is MBJ53NEE[protected] & Reg. No. is KL-05-AB-7300. For the past three and half years we were done all periodical services in correct time on the above said dealer’s service point. Now the car was run 60000 kilometers. In this period, two times, car/engine was stopped in running time. The first incident was on one year back. At that time – approximate one month – car was on your custody. Now the problem was again raised and car is at Nippon Motor Corporation. The service person said that the Engine control unit was damaged. If rectify that problem, the full payment will tolerate by the customer. The said that total cost approximate Rs:54000/- How did a genuine customer tolerate this? This is not our problem. We are 100% trusted in Toyota. We were also used a Innova from your side (KL-05-Z-1200) and now booked a new Innova from this same Dealer. The first Innova run 2 lakhs kilometers, without any complaint! So we request you to please clear the complaint of our car without any cost. Best Regards Sajimon T.S. Managing Partner, Essar Crepe Factory, Pakkil, Kottayam, Kerala. [protected], [protected]