Toyota — complaint in clutch

Address:	Chennai, Tamil Nadu, 600032
Website:	www.ashleyalteams.com

Our company has purchased innova vehicle with registered no. Tn-02-ba-0954 in the month of august 2014 from your koyambedu branch at chennai.

From the time of purchase, we are sending our vehicle for service periodically.

From day one, we found some problem in clutch which we informed to the lanson service incharge and they used to do some corrections.

In june 2016, when the mileage crossed 65000 kms, we sent the vehicle for 65000 km service with complaint on clutch function. Your service in-charge examined the vehicle and advised us to change the clutch. As per his advice, we have changed clutch.
Attached herewith copy of invoice for your ready reference.

We regret to inform you that in spite of changing the clutch, we were continued to experience problem with clutch function.

Many times when the vehicle sent for service, our company driver mr. Murugesan complained about clutch function to your service
Incharge @ koyambedu branch, but it was not attended properly by your service people.

Our usage of the vehicle is moderate and we understand, for innova vehicles, generally the clutch will be replaced after
Reaching 1.5 lakhs kilometers. But in our case, it was replaced at 65000 kms. And that shows poor manufacturing/defect in quality.

Hence we request you to replace the clutch at free of cost.

Kindly revert at the earliest.

Contact mail id sumathi. [protected]@ashleyalteams.com