Toyota — customer complaint against the abrupt tyre burst and safety norms/ deviations /concerns

Address:

600042

I bought toyota innova crysta vehicle in 2016, bearing a registration no tn 07 ch 9338 z variant fitted with 17” wheels with a lot of confidence on safety first philosophy of toyota. Now last week i met with an encounter in small pothole and both my wheels at same side got burst and entire vehicle lost its stability and went ransack and vehicle bellied and fuel tank was damaged due to grounding and abrasion has taken place. If this abrasion would be slightly more, than this entire vehicle would have gone into flames.
Now after this incident i lost my confidence in your car and i feel that this is the most dangerous vehicle to drive in indian road conditions. Though this version is of high end model costing me more than rs 25, 00, 000/ my warranty requirements not met by the dealer/ harsha toyota team and i feel most offended by the way the answer given by dealer. I) usage of 17” wheel is grave design error and i can prove in n number of vehicles with abnormal tyre wear pattern which is a serious quality issue.
Ii) after the burst grounding of the tank and abrasion and damaging the fuel tank is another serous issues and this is not expected from toyota which is charging more than 25, 00.000 from consumers.
Iii) bursting is common in nature but both the wheels bursting is very serious issue and bellying the vehicle with fuel tank is very much dangerous.
Once again i am intimating you not to force me to go to consumer court to resolve the above quality issues having spent so much of money over it and address my grievances immediately.

With regards,

Now entire family which is now fearing to get into this car which has lost its indian road worthiness and it’s tyres were not worth to take ride beyond 20000 kms or you say tyre life this 17” version will lost for only 20000 kms. I donot know what bridgestone is going to say when this is a serious issue on your design parameter.
I also understand that this car tyre’s tread wear pattern is abnormal and not uniform and this may be the cause for the burst and pre mature failure (Reason may be analyzed at your end)
I understand that these 17 “ have been recalled in some of the cases and revert back to 16” inch version which is not having any such burst issues.
In view of the above i don’t need this crysta fitted with 17” wheels any more and please do resolve the safety issues of at the earliest.
If your engineers are not addressing the above quality issue within 15days than i may have to think to send back your car and make necessary claims on through consumer court.
I have sufficient technical evidences and i can prove that these are all really serious quality issues which can play with the life of the passengers travelling with toyota any where in the world.