Toyota — dealership is harassing from 1 year and not resolving the issue

Address:

Meerut, Uttar Pradesh

Dear sir

This is not the first time i am giving a written complaint to you people regarding this dealership based out of meerut (Grand toyota)

We are a loyal customer of toyota since 2006. This dealership is harrasing me from last 15 months. There are some issues in one of our vehicle toyota etios liva. They have called us at least 10 times to resolve the issue but they have done nothing about it. This dealership of yours kept my vehicle for weeks to replace the parts and handed overed to me without completing the work.

I myself have visited many times for the same issues but there is no one to listen. Not only this they have called us and said your part is available we can fix the issue and kept the car and again gave it back without fixing it and said we are still not fully equipped to fix it.

I would like you to look into this matter. I am an loyal customer of toyota family but getting type of services is not professional.