Toyota — Excessive delay in providing service and updating about car status

Address:

Faridabad, Haryana, 121006

I deposited my car on 15 Sept. 2016 against claim for a minor accident causing damage of side mirror, right side doors and bumper etc. Mr. Subhash, body shop manager at 36 Toyota had been given my case . As I had contacted Mr. Ankur body shop manager and Mr. Teetu, Team leader there for the same previously since I knew him during the service of my car a month back. Unfortunately I have been misguided for the repair of my car by the concerned staff. There was some issue related to the approval of my car for insurance which took almost a week. This is to apprise you that none of the members responsibly informed me pertaining to the status of my car. However I have to ask every now and then about the condition of my car .Mr. Subhash a highly irresponsible, unprofessional and ill mannered not knowing how to deal with clients especially females. Mr.Teetu has been behaving as if he has no concern with the case just obliging me for the reason best known to him. With a heavy heart I have to write that till date 5/10/2016 I have no clue about the status of my car despite repeated attempts to inquire. They assured me that in 6-8 days of insurance approval my car would be handed over to me . During my service of car I had asked Mr. Teetu few issues to be resolved related to the function of my car as well as washing . Regrettably the complaint was not taken seriously and later on I was assured by Mr. Teetu that he will see to the matter and do the needful but nothing happened. on 15 Sept 2016 I told about the same issue to Mr. Subhash but he took it casually and ignored the matter I have to constantly remind him about the problem . I have been getting troubled for quiet a while . surprisingly I got a text message for giving 10/10 for the poor service done by the team. Since 21 days I have been suffering for the unperturbed attitude of the 36 Toyota Faridabad concerned staff. I strongly recommend a strict action against the concerned employees for harassing a female client and being ruthless and unprofessional so that in future no customer has to suffer the way I have to.and provide compensation for the same .If my case is not taken up properly i will be forced to knock the doors of consumer court.