| Address: | 110058 | | Website: | galaxytoyota.com |
This is with regards to my vehicle regd no:- dl10cj1498. Its not been a year and i had made numeous complaints regarding uncontrollable shaking and wobbling of steering wheel while applying brakes at a speed above 100-120kms/hr. (Records can be verified)
On the first complaint i was told its an alignment issue and we have rectified it.
Second time i was told we need to skim the disks but same problem persisted.
Third time they had to change the entire braking system which was not a smooth affair as i had to visit your service center several times and sit there for long hours just to get the work done.
Fourth time the service team played smart they did something with the braking system probably skimmed the disks again without informing me or taking my consent and took me for a test drive, obviously it was better.
And now within few months the same issue is still there. Probably it never was corrected as this issue occurs only at a speed of 100 and above and in a test drive in delhi we cannot drive that fast.
In the latest complaint (25april) a technician was sent to my house for test drive, when i showed him the videos (Which are attached below), he called up mr. Guneet and i shared the same videos with him.
Since then i have been constantly asking him to get my issue resolved but he doesn't replies to any of my text messages or calls. (Photo attached).
I bought this car primarily to use it on highways and whenever i use it its a nightmare. I am constantly worried what if the braking system fails and i end up in a disastrous accident.
Kindly discuss the further course of action as skimming and changing of entire braking system is already done and i am not at all interested in following up the same process again.
Hoping for a quick response and justified resolution.
Thanks
Bhawan kohli
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