Toyota — innova crysta 2.8z

Address:

248001

Sevice complaints
Vehicle number uk/&by 0097 was taken to pioneer toyota chandigarh on 8/12/18 for third periodical service.
The mileage was 12000 kms.
To my utmost horror i was told that the brake leather are completely worn off and need replacement. I asked for the reason for the same but was given a cold reply that it depends on the driving habits of the customers. I was shocked to hear that as in todays driving conditions and the roads in dehradun dont permit us to go above 60kms/hr. Anyways i immediately called up toyota customer care and lodged my complaint regarding the same. I was assured that the management will look into the matter and get back to me. Also the gasket needed to be changed under warranty as there was leakage of oil from tepid cover. As the part was not available and told me to come back in two days time. Paid rs 6000 towards the part and labour.
As i belong to dehradun and could not wait for the same, came back and informed the local dealer m/s trust toyota about the same. They promised to call back which did not happen for a week.in the meantime i contacted toyota customer care 4 times to ask about my case, was always assured that the concerned team will call back but to no avail for 20 days, and no call from the dealer as well. The state of toyota co.in india,. How professional?
Finally on 27th i requested the customer care adviser to let me speak to some senior. I was forwarded to mr girish and explained him in length about the unprofessional behavior of the company and its dear could not care less attitude. He in turn assured me that the matter will be taken up on priority but till date no one has.
In the meantime i called up mr ajay sharma the gm of trust toyota and the works manager mr vikrant in dehradun three times to know the status of the parts and finally was asked to get my vehicle for the sameonly when i called up the fourth time.. My gud luck.
Another serious thing which was noticed that the front tyres inner rubber is completely worn out in just 12000 kms running and in all three services no service supervisor pointed out the defect at all. This is professional approach of toyota india dealers. What to say more? Its all customers fault that he relied on so called a leading car company of india and in turn has to face lackadaisical attiude and suffer the humiliation.

Deepak oberoi.
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