Toyota — negligence from dealer at the time of service

Sweta Singh121

from Chandausi, Uttar Pradesh

Address:	Lucknow, Uttar Pradesh, 226010
Website:	Dealer Complaint related with service

Dear sir,

My self satyendra pratap singh had taken a service on dated 06/07/2018 with sunny motors pvt. Ltd. Faizabad road, chinhat, lucknow (U. P). Phone no.[protected]. At the time of service they had done the complete interior cleaning with seat cover etc. Also. Mechanic had tried to open the back seat but unfortunate he did not opened the lock, just he pulled with foam of seat. At the time of delivery, i did not care on that because of it's self driven car. I did not used the back seat.

When i seen this condition, i am following with representative, who had given the service but not getting any +ve response since long back.

Name of persons are as follows:

Mr. Shiva kumar - (Service advisor[protected]

Mr. Arvind mishra - (Service manager) - [protected]

Vehicle no.- jh 01 ap 3148

I think it's very shame full and surprising that behave with customer from such type of reputed company (Toyota). Dealer is iso certified with kvqa iso certification body and unfortunate i am also ex-employee of kvqa as a lead auditor. I am well aware that what parameters they follow to provide the iso certificates.

We hope that after seeing above matters, i will get any + ve response to rectify the problem with solutions as soon as possible.

Thanx & regards,

S. P. Singh
Mob.- [protected]

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Toyota customer support has been notified about the posted complaint.

Aug 30, 2018

Updated by Sweta Singh121 Dear Sir,

My self Satyendra pratap Singh had taken a service on dated 06/07/2018 with Sunny Motors Pvt. Ltd. Faizabad Road, Chinhat, Lucknow (U. P). Phone No.[protected]. At the time of service they had done the complete interior cleaning with seat cover etc. also. Mechanic had tried to open the back seat but unfortunate he did not opened the lock, just he pulled with foam of seat. At the time of delivery, I did not care on that because of It's self driven car. I did not used the back seat.

When I seen this condition, I am following with representative, who had given the service but not getting any +ve response since long back.

Name of Persons are as follows:

Mr. Shiva Kumar - (service Advisor[protected]

Mr. Arvind Mishra - (Service Manager) - [protected]

Vehicle No.- JH 01 AP 3148

I think It's very shame full and surprising that behave with customer from such type of reputed company (TOYOTA). Dealer is ISO Certified with KVQA ISO certification body and unfortunate I am also ex-employee of KVQA as a lead Auditor. I am well aware that what parameters they follow to provide the ISO certificates.

We hope that after seeing above matters, i will get any + ve response to rectify the problem with solutions as soon as possible.

Thanx & Regards,

S. P. Singh
Mob.- [protected]