Toyota — Not satisfy with service given

I am the owner of toyota vios car. came to service my car at 40, 000 mileage. the guy who attend to me gave me list of what should be done for 40, 000 mileage. my car start to service and i sat to watch what is done. i noticed no alignment is done on my car. when i approach the guy and ask him why no alignment is done he told me that i didn't want the alignment done. now what is the point of servicing a car when no alignment is done. he keep on insisting that i told him i do not want alignment done. all these while when i sent my car for service i don't watch them service it. today i did
i encounter once when i came to toyota service center in sg ara penang. they charge me for car wash and vacuum. when they hand me the car i notice there is stil tissue on the floor mat. i asked the guy who hand over my vechile to me he only realised my car is not washed and vacuum.
this is very bad. you have been charged the service but it is NOT DONE AT ALL.
COME ON TOYOTA COMPANY I THINK YOU CAN DO BETTER THAN THIS!!!