Toyota — pathetic service experience from toyota and product quality issue

Address:

Thane, Maharashtra, 400610

About 19000 kms in December 2017 in Mumbai on Thane to Sakinaka road, suddenly the rear right tyre went flat. I changed with the spare wheel and took car same day evening to my regular Tyre guy. The tyre was reportedly burst with side cut. So no option but to buy the new one. Till then I wasn't aware of this issue with 215/55 R17 wheels and tyres. May 5th 2018 morning while going to office I noticed front left tyre was flat. Again changed with spare wheel and took the car to my same tyre guy. BTW I know this guy for 12+ years. This time again he noticed same cut and tyre beyond repair. When I searched a bit I came across many complaints of same nature. I was so frustrated and also frightened with the imagination that what is that would have happened on highway at high speed? Very scary. So logged complained with Toyota and not dealer. 10 days and neither dealership not Toyota is bothered to attend or even accept that there is issue with these tyres. I took the complaint number and dropped the car to dealership and now they are investigating. First they should have recalled the car and should have given free replacement knowing the life hazard. They didn't do it and now also delaying to attend the same. Very poor service by Toyota India.