Toyota — Regarding service and behavior after genuine complaint

Address:	Jaipur, Rajasthan, 302004
Website:	www.toyotabharat.com

No revert after so many calls and mails (Details in below mention mail)

Ashish bindal
9:08 pm (0 minutes ago)
To toyota

Respected authorities,

This is reminder 1 in respect of the below mention mail as still no one had approached me for the resulation of my problem and issue mention below.

Even after the repair of my car, central locking is not working properly and even his front door keys is not working.

Is this the way of such a reputed brand { toyota } to look after the customers problems and issues with the local channels??

Hoping the reminder 1 walks you up. (Detail matter attached in trail mail)

Regards
Ashish bindal
[protected]

On mon, feb 27, 2017 at 11:54 am, toyota wrote:

Dear ashish bindal,

Thank you for contacting toyota customer assistance center.
This email is an automated acknowledgement of your query and we hope to have a tailored response to you as quickly as possible.
We appreciate your patience. If you need immediate assistance, we recommend you to contact our toll-free number
[[protected]].

Thanks & warm regards,
Safiya m
*
Toyota customer care
Tel. No.: - +[protected]
Toll free no.:[protected]
Email:- [protected]@toyota-kirloskar.co.in
Website:- www.toyotabharat.com
*

From: ashish bindal [mailto:[protected]@gmail.com]
Date: 2/27/2017 11:23:05 am
To: [protected]@toyota-kirloskar.co.in
Subject: complaint against om toyota jaipur rajasthan

Respected authorities,

This is regarding my clam issue 16th feb 2017. Registered complaint number tcm[protected]

Detail summary :-

With a very deep heart i am writing this mail that i had given my car for insurance clam to one of your authorize dealer om toyota jaipur on 8th feb-2017 and it was promised by the car adviser mr. Hanuman singh to deliver the car on 16th feb-2107, but when i had called on 16th to mr hanuman he talked with me very annoyingly and said now it will be delivered again after 10 days for which i had lounged a complaint on 16th feb-2017 (Registered complaint number tcm[protected]).

Issues :-

1) after complaining with toyota no body had contacted me from dealer side and the only remark updated is "tried customer but he is not reachable" i again call toyota and requested for help but nothing was done by toyota and his dealer om toyota.

2) when i visited on the given time by mr. Hamuman on 25th feb-2017 my car is not ready and suddenly it having starting issues which was not at the time of leaving a car and the same was admitted by the adviser and some new vertix was places in my car for rs. 2300 which was intentionally done after laughing a complaint on toyota.

3) even due to this a miss happening was happen with me as in insurance my real gate was replaced and after checking i insisted mr hanuman that it is not ok but denied and it is really not ok and it is not closing by central looking due to which some one had open my car and take away my necessary car accessories.

Final submission :-

I am a customer of toyota from last 12 years and i urge with toyota to please look into this matter where your dealers are intentionally doing these activities with your customers and by which customers like me which is having 7 cars of toyota and associated witth the company from last 12 years loosing their faith on toyota.

Hoping the reply on this mail with the resulation and strick action against such egoistic advisors.

Regards'
Ashish bindal
[protected]