Toyota — regarding warranty

Address:

10 IDC Sector 14 MG road Gurgaon, 122001

Dear Sir/Madam

I would like to inform you that, on 2nd Nov 2018, I had given my Car Innova, Registration number HR-35 K 0020 at MGF Toyota 10 IDC Mehrauli Road, Gurugram Haryana 122001 for service purpose as well as due to some problem in horn & then they had changed the Spiral cable under warranty to resolve the horn issue.

Now again I felt the horn problem since four days as well as service was also due then, on 2nd April’19, I had given my car for general service at same place and my service executive was Mr.Avinash Kumar Singh and I told him about the same horn problem, then Mr. Avinash told me that he will check and then he gave me the delivery time at 5.30pm on same day on 02/04/19.

At 9.30am on 3rd April19, he called me and said that we need to replace the spiral cable for horn, and saying that it is under warranty, so no need to pay nothing extra and also said that u can take the car at 5.00pm on 03/04/2019 but he could not deliver at said time.

Now today on 4th April19, he again called me at 1.00pm for car delivery and we reached at same time but still car was not ready, after some time he said u have to pay the cost of spiral cable and existing cable ( which they had changed on 2nd Nov’18) is 2 year old. I was surprised because already these people have changed the same part on 2nd Nov’18.

Present I still have the Extended Warranty and I am paying extra for this extended warranty to save my extra money.

I am very genuine customer of Toyota, I always gave my car in the same place for service etc. I can not pay such unjustified amount, so kindly resolve this issue. The Staff is also very incorporative, they were saying that you can go in court and also abused with rough language. Please take the action against them.