Toyota — service complaint at nandi toyota banaswadi

Vikram pokar

from Bengaluru, Karnataka

Address:

Banaawadi, 560043

I had given my vehicle number ka 53 ma 9000 for servicing at nandi toyota banaswadi bangalore with complaint no horn working. As attender suggested spiral cable damage we agred to change part as attender suggested. At the time of dropping vehicle for servicing we tild we will need old part while delivery. Vehicle was commited to be delivered at 6pm and so i was here at 6pm sharp for delivery.. After payments made at the time of inspection the replaced part was not found in vehicle. When i demanded replaced part they started searching here and there just wasting time. Its 10:15pm now and i am still here to get replaced part. No proper response by anybody here. They ask me to come tommorow to collect replaced part.. My question is why should i waste my time coming when they made mistake.. Just now i spoke to seniour manager mr. Sharath shetty he was too rude and spoke valgar language.. Is this the way your company treat customers?? I will make sure i go to high level complaint and if neccesary file case.. Worst experience i have even seen staff behaving so worst and irresponsible.

Job work details

Refference document no: gsj19-09448
Dated: 29/04/2019

Vikram r patel
[protected]

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Toyota customer support has been notified about the posted complaint.

Apr 30, 2019

Updated by Vikram pokar My complaint dated 29/04/19 regarding not surrendering old part replaced is not solved yet. Last night till 10:45pm i was at the service station to collect part and take my car delivery. But the staff there kept me waiting from 6pm by searching part all arounfd the campus. Finally at 10:45pm with conversation on call with senior service manager we agreed to his talk and took vehicle delivery saying he himself will come up to my office with old part and new replaced part box and delivery at my office on 30/04/2019. Its about 6pm now and the issue is not sorted out. As per company policies old replaced part is to be surrendered to customer on demand at time of delivery. But now its 24hrs in excess time also its not solved.

Its clear that all comittments made was fake and clear cheating case. If part is replaced then where is old part and new part box or packing. I shall wait for other 24hrs from now and later i will have to produce notice legally of cheating.

Enclosed pic of invoce and written commitment of surrendering old part by asst service manager nandi toyota, banaswadi

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Comments

Hamad Hadir KT

from Irinjalakuda, Kerala

I am using land cruiser Prado. I request to give a invoice copy to me. They did not provide about 1 month daily I mail and call no any update. how Toyota become a international brand.very bad