Toyota — Steering wheel vibration at about 100 km speed

Jose Thottippattu

from Kodungallur, Kerala

Address:	Ernakulam, Kerala, 682038
Website:	Innova

I own an innova with registration number KL07CC1151. I purchased the vehicle 2 years back and found few months back that at about 100km speed the steering wheel vibrates at unacceptable limit. I had infirmed toyota service center at nippon toyota nettur about this issue in October called 2016 at 20000km service. I was told that this could not be checked by them due to inability to drive at that speed. After my drive to bangalore and back to kochi early November I called up the toll free number and I was told that I would be contacted soon. Even after more than a week no information from Toyota. Appreciated if this could be resolved soon as it is a manufacturing defect.

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Toyota customer support has been notified about the posted complaint.

Apr 26, 2017

Updated by Jose Thottippattu Toyota Nettur checked and confirmed that unwarranted vibration do exist. They do not know why. Now they want do experiments to see if the problem gets resolved in due course. For these experiments they want me to pay which a I refused. As the problem has occurred in the warranty period I 2amt Toyota to mitigate the problems immediately at no cost to me.

Regards

Jose T

[protected]
Ernakulam

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Comments

Jose Thottippattu

from Kodungallur, Kerala

Toyota Nettur checked it and confirmed that unwarented vibration of steering wheel do exist. They have no idea why. Now they want to conduct various experiments to see if the problem gets resolved and they want me to pay for them which I have refused as the vibration has occurred during warranty period and is obviously due to some manufacturing error.
Please confirm that problem will be mitigated immediately to my satisfaction without any cost to me.

Regards

Jose T