| Address: | B38/51-7K,Tulsipur,Mahmoorganj,Varansi-UP |
I have booked a SUV Toyota Furtuner 4x2 with Pearl Black outside colour with black interior colour by paying Rs50000/- on date 25/04/2023 as booking amount in the name of Innuvium Energy Pvt Ltd from your authorized dealer GOENKA MOTORS PRIVATE LIMITED (Rajendra Toyota), Varanasi, UP.
I got assurance from sales representative that the car will be handed over within 45 days. I have been followed up by several calls for more than two month for the delivery of our booked car. I have been informed that there is ready stock of SUV Toyota Furtuner 4x4 with Pearl Black colour with black interior for immediate delivery and price would be Rs-445151/- higher than our initial booking price.
I agreed and accepted the SUV Toyota Furtuner 4x4 by considering trust and believing in your brand and your authorized dealer that we will get an SUV Toyota Furtuner 4x4 with Pearl Black colour with black interior as per our requirement.
We have paid the full amount in advance Rs 5038518/- by considering the fact that it’s your authorized dealer and will get an SUV car as per our requirements.
I have asked your dealer sales representative to provide the pictures of our booked car but I was completely shocked and surprised that it was not the same car (Interior yellow color instead of black) which we have booked and paid money for. From day one our requirement was outer body pearl black colour and interior black colour that’s why I agreed to upgrade my car from 4x2 to 4x4 and paid extra money Rs 445151/-
I have been informed by the sales representative for your authorized dealer that car registration is also done without prior showing and inspection of the physical car by us or any of our authorized representatives. It seems they work in a very unprofessional manner and not following any sales guideline rules guided by Toyota Company.
How they can register any car without physical inspection and approval by the buyer, till now I have not signed any single piece of paper for car registration.
Now your authorized dealer sales representative is forcing us to accept an unwanted car instead of our booked SUV Toyota Furtuner 4x4 with Pearl Black colour along with black interior also they are not refunding our paid money (Rs[protected].
I have trusted your organization and paid 100% advance Rs5038518/- to your authorized dealer. Now I am feeling cheated and foolish. After paying a huge amount of money for the car your authorized dealer is pushing us to accept unwanted car.
I have complained several times to Toyota company but so far no one contacted us to resolve the issue
Was this information helpful?
