Toyota — Warranty Terms

Had bought Innova Crysta in Dec 2021. Overall performance of the car is really good.
Recently, found the ac knobs both the units temperature setting and fan speed setting knobs wear out on the Circumferential area.
When reported to Service center Lanson Toyota in Pallikarnai Chennai, they claimed that there is no warranty for plastic parts. Also the child part is not available and the entire unit has to be replaced at changeable basis.
This is approx 28K.
First of all how this can get damaged when there is no force applied on these.
Even its damaged, how can there be no child part availability
Its completely unexpected from Toyota.
Was this information helpful?
No (0)
Yes (0)
Toyota customer support has been notified about the posted complaint.
Verified Support
Nov 07, 2022
Toyota Customer Care's response
Namaste!!

We at Toyota Kirloskar Motor Private Limited (“TKM”) believe in the philosophy of ‘Customer First’ and put our best efforts in association with our dealers in addressing all our customer concerns and issues with sincerity. Our authorized dealers are delivering services to their customers as per standard warranty and service policies and are committed to resolve all concerns of their customers. TKM has also set up an internal process to help our customers to communicate with us, if they so desire, on any of the issues they have via direct helpline and e-mail [[protected]@toyota-kirloskar.co.in & 24X7 toll free number published on Toyota’s Website[protected]]. We request our customers to get in touch with us in case of any concerns in relation to services provided by our Dealers, even though Toyota and its Dealers work on principal to principal basis, and not on agency relationship. We engage with common customer issues to provide solutions to avoid any inconvenience to our valued customers.

We understand that our valued customer Mr. Kannan has approached you with his grievance.

However, we see that there are no contact details/Vehicle number to contact the customer. We request customers to use the above-mentioned channels developed for faster redressals of their grievances.



Best regards,
Guest Experience Center
For Toyota Kirloskar Motor Pvt Ltd
Nov 07, 2022
Updated by D. A. Kannan
Dear Toyota Team
Had tied directly with Toyota and they had directed the complaint again to Lanson Toyota Chennai.
My vehicle number is TN 22 DV 2937.
My contact number is [protected]

Work not yet completed
Complaint comments 

Comments

Dear Toyota Team
Had tied directly with Toyota and they had directed the complaint again to Lanson Toyota Chennai.
My vehicle number is TN 22 DV 2937.
My contact number is [protected]

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Toyota
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    23%
    Complaints
    1367
    Pending
    0
    Resolved
    320
    Toyota Phone
    +91 80 6629 3001
    Toyota Address
    Plot No.1, Bidadi Industrial Area, Bangalore Rural District, Ramangara, India - 562109
    View all Toyota contact information