Toyota — Worst experience at Toyota Showroom - Uttam Toyota - Sector 63 Noida

My name is Anupam Jain. Contact No. [protected]. I am working in an MNC as Senior Director (HR). I booked Urban Cruiser and delivery was scheduled on 5th June 2022. We checked multiple times with the Salesperson about the delivery time and he confirmed at 12 o' clock to come and take the delivery. We waited for more than two hours at Showroom which was full with flies, bad ambience, no music and smelly air. When we complained multiple times, then fly Catcher, music system and AC was switched on. Showroom manager Mr Dubey told us that AC operation has scheduled time and thus it was not switched on. We were told after 2 hrs that our car was still not ready and it will take another one hour.

I never expected such a horrific and unprofessional experience with a brand like Toyota. This experience has spoiled the mood of whole family who came to purchase the new vehicle.

Please look into it and improve the experience for future customers.

Best
Anupam Jain
hrleader.[protected]@gmail.com