| Address: | 401208 | | Website: | www.tp-link.in |
About a month ago i was experiencing problems with my tp-link wifi router. So as suggested by the company customer care i sent my device to tp-link in vasai east as my router was still within warranty period. The executive told me only to send the router and not its accessories. When i called them they told me that they will replace the product within 10 days. Tp-link received the product on 1st august 2016 but till now i have not received the product. On calling them they say that my product has been pending. They told me since i have not sent all the accessories that's why the status is pending, so i told them to return the product but no reply from them. I even tried sending email to replacement department at "rma.[protected]@tp-link.com" but they always send me the same reply showing pending status. Its been more than 1 month and if ther is a problem tell clearly what should i do but they are not helping me out.
Docket no. Of product-ew[protected]in
Name - joydeep mahanta
Place - barrackpore, kolkata, west bengal
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