Trackon Couriers — Consignment not delivered but status updated as ''delivered''

Address:

KMK house, choorackode post, vallappuzha via

Consignment number [protected],
Pattambi office staff called me on 03 Nov 2022 and told we don't have delivery facility to pin code 679336, (in fact your Pattambi office is hardly 5 kilometers away from my house)
While dispatching the consignment from Delhi we have verified the PIN and confirmed the service availability to my PIN code.
When I checked your tracking system - Pattambi staf[censored]pdated that ''unable to deliver due to Consignee will collect' which is absolutely false statement. when called and checked regarding this system update - Pattambi office staff told me that they are selecting the default option from the system

kindly note that your Pattambi office staff is not customer friendly and he is so rude, he threatened that he will return the item if not collected from your office