Trackon Couriers — Courier not reached destination & delivery received by someone else than true recipient

Address:

Near Bhagwanbaba Mandir, MIT Road, Nagzari Parisar, Ambajogai

Received the following message on 25th January:
"Hi, Your Trackon AWB No[protected] has been Delivered on 22/01/2022 With Signature For Complaint or Query, pls Contact CustomerCare No.[protected]"
The courier never reached destination address of Ambajogai-431517. & Me the recipient never went to Latur to pick up the parcel. The consignment is being mishandles & been sitting at 50km away from destination for 15 consecutive days so there is massive delay in delivery. Also customer support wasn't very helpful in resolving my issue either.
I just want my courier.