Trackon Couriers — Courier not received, irresponsible behavior

Address:

Hyderabad, Andhra Pradesh

Sir,
My sister had sent me a courier on 18-July-2014 from Nagpur to Hyderabad.It reached hyderabad on 20-July-2014.But I have not received the courier yet.It has been more than 3 days that my courier is at hyderabad office(don't know where in hyderabad?Not even God knows!Becoz you won't find there head office address anywhere on there site.) but I have not received yet.There customer care numbers are always busy(I tried calling them since morning to evening on 21, 22, 23 - July-2014).However fortunately I got there head office number from a branch at Ameerpet, Hyderabad on 23-july-2014.Believe me this number is not mentioned anywhere on the site.After repeated calls to Ameerpet office they gave me this number(out of frustration).I contacted the number initially they did not respond to it but don't know how by god's grace they received my call and gave me the delivery boy's number.I was instructed to contact the delivery boy and not the head office as the head office is not responsible for the doing's of delivery boy.I spoke to him and asked the reason for delay he told me that he was out of station on 20, 21, 22 July-2014 so could not deliver.It seems as if they have only one delivery boy.If at all you need to send an important parcel, first you need to know whether delivery boys are available or not.Now the delivery boy told me that he would deliver it on 24-July-2014 as his vehicle broke down on 23-July-2014.It has been more than 24 hours I have not received my courier.It has bills worth Rs.4.5 lacs.Now, no one is accessible not even the customer care numbers, delivery boy does not receive your calls absolutely no one.