Trackon Couriers — Courier not yet received. Moving around other location

Dear Team, we have booked a courier from Jaipur to Ranchi by Air.

Tracking No.[protected]

It is showing forwarded to Ranchi on 29th Oct 2021, but same date it is showing arrived at location ( Kanpur ) .

Don't know the story behind it .. it is top urgent courier. People are crying for this special part which is in transit.

NEED URGENT REPLY WITH THE SOLUTION.