Trackon Couriers — Highly Unprofessional Behaviour from Trackon Couriers

I booked a shipment bearing consignment no.[protected] from Trackon from Chandigarh to Patna, containing COVID essentials for a patient.
It was an Air Shipment that I booked on 18th May. It has been 10 days and I haven’t received the parcel yet. For the past 2 days it is stuck in Patna RO and when I ask them to send the parcel, they say that they can’t deliver the parcel due to non-availablity of staff and ask me to come to pick up the shipment.
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    +91 11 4559 3500 [Delhi]
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    A,-64, Naraina Ind. Area, Phase-I, Naraina, New Delhi, Delhi, India - 110028
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