Trackon Couriers — I am complaining regarding my parcel refund money

Address:

jain mohalla v.p.o.nadaun teh.nadaun distt.hamirpur (H.P.)

Hello my name is yashmi sharma actually I sent the parcel through your company on 11th april 2022 in new zealand hamilton which was the weight of 6-7kg and I paid the amount of that parcel was 8500 but after 10-15 days I know that my parcel was not sent to their place so I can decide that I want to my parcel reverse so 28april I receive back my parcel but today is 9th of june and I have not got my money bacl till now. So can you please tell me that what is your refund policy and how much time is taken through your comapny to refund the money.