[Resolved]  Trackon Couriers — Non delivery consignment

Address:

Mumbai City, Maharashtra

Dear Sir/Madam, My brother sent one parcel from Nangal to Mumbai vide consignment no.[protected] on 22nd Dec, 2014. It reached mumbai (Vile Parle office) on 26th Dec14 at 9.49 am. They have neither delivered the courier on 26th nor on 27th Dec to my Vile Parle residence. When I enquired on 29th Dec (28th being sunday) they said it will be delievered today itself. When courier didnt reached me by 6pm I called them again to check why it has not been delivered and shocked to hear their answer that it has been returned to Delhi office due to address not found. It is pertinent to note that Vile Parle Subhash road is prime location and even they did not bother to call me to check the address or ask me to collect the parcel from their office. On 30th when I called Vile Parler office[protected] and the word with Akansha their customer care executive. She instead of helping me out suggested that I should call their delhi office at[protected] to ask them to return the courier to mumbai. I called their delhi office Anu (customer care executive) picked the called and I requested her to return the courier to mumbai. She refused to note down the request on the pretext courier has not reached delhi office and suggested me to call them tomorrow ie 31st Dec. I told her to atleast note it somewhere so that it should not happen that courier goes back to Nangal by mistake and again she refused to note down the request. This is totally unprofessional on the part of trackon to mess up the things like this and not providing the resolution. Further the parcel contains the perishable and I am afraid that product quality might have affected because of this negligence. I have gone through and still going through the mental agony and stress due to irresponsible, unprofessional and unjustified act on the part of trackon courier. Requests you to help in addressing this issue and give them strong message by way of penalty or other actions as per law to protect the interest of consumer. Warm Regards Rajneesh Sharma [protected] Mumbai