[Resolved]  Trackon Couriers — Non Delivery of Courier even after sending it before 11 days of Rakhi

Address:

Faridabad, Haryana

Hi I booked 2 Couriers from Trackon Couriers for Bangalore Location on 30th Aug 2014 . The receipt given to me had the Different Consignment Numbers . The one which was of Sharad[protected] and was delivered was in Name of Rajesh[protected] and the one which wasnt Delivered was in the Name of Sharad as per the receipt. On 9th aug also[protected] wasnt delivered The entire day went tracking but nothing happened as the receipt i got was wrong . and when i Went to the Agency of Trackon From where i Booked i.e Friends Shop, Shop No 46, Sector 21 D Huda Market, Faridabad. they Told us it was on hold As the courier company didnt have service to that particular location. They knew about it from day one but didnt bother to inform the receiver or the sender thats me nor did they bother to return it on time . Had they done so I would have even recieved the courier back n resent it through a other express courier who had thier services in that location . And when i complained they said they will deliver it only on Monday to the other location which i was telling them to so that my brother could have collected it . Till date i have not recieved the courier not have i recieved any apology for the same for the inconvinence caused instead the way they talk over phone is like that are obligating us and say there are thousands of rakhi i cant call every customer . 1. If they didnt have services to that particular location they should not have accepted it . 2.It had the name n address as well as phone number of both the sender as well as receiver they should have informed i would have made some arrangement to get it collected before rakhi from trackon's nearest office. 3 If they knew they didnt have services there they should have returned back my consignment the day they came to know that its not thier area and should have send it back to me within time as 11 -12 days were good enough for me too to send it back by other courier which had services there . 4.Even after making so many calls no one even bothered to call back . And they stopped recieving my calls .