Trackon Couriers — Non delivery of Items

Do not accept orders if you can’t deliver them. The parcel was booked on 30 nav 20. Item reached destination city on 05 Dec 2020, still not delivered. Charged for AIR freight but still not delivered. No response from customer support. Contacted local office of trackon courier, they have accepted that they received courier on 05 Dec but still not confirming when they can deliver the parcel. Worst customer support and rude staff. Wasted my money and time with trackon. I need strict action against the rude staff at local office at Visakhapatnam.