[Resolved] Trackon Couriers — Non receipt of my PAN card

shahnirmal163

from pune, Maharashtra

Sep 3, 2022

Address:

fatimanagar , Trackon Couriers

PAN card from NSDL was to be delivered on 18/08/2022 at my residence
Sr No. 59/2, Arihhant Signet, Sainagar Lane 7, Kondhwa Budruk, Pune-411048. but was undelivered and there after complaining [complain ID: C2379752] on Trackon official website the message was received from trackon "Hi Your Trackon AWB No.[protected] will be delivered on 03/09/2022 due to Outer Area .For Queries Contact [protected]" on 02/09/2022.
knowing the fact I stayed at home and also instructed my family members for the pan delivery but today I got the message "Hi, Your Trackon AWB No[protected] has been Delivered on 03/09/2022 With Signature For Complaint or Query, pls Contact CustomerCare No.[protected]"
but I never received the PAN card.
Delivery person mentioned in the details of AWB tracking
Sataish along with the contact details of the person +91 [protected]
I tried this number in working hour and the number is switched off.
I need my PAN card and now I am helpless so I have to file a complain against Trackon.

+1 photos

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Sep 4, 2022

Complaint marked as Resolved

They delivered the PAN card today after numerous complaints filed, if it were senior citizen or a busy workmen who doesn't has the time to be actively respondent to the non activeness of this courier services he has to wait for months or decades! BE ACTIVE and constant contact with the courier company while keeping track and records of each movement shall be the remedy for these companies.

Trackon Couriers customer support has been notified about the posted complaint.

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Comments

NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Sep 6, 2022

Inconvenience caused is highly regretted. If applied through Protean, we request you to submit your query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.