Trackon Couriers — Not receive parcel

Address:

Muzaffarpur, Bihar, 842001

My item show in tracking moov from delhi to patna on dt 13th sept 16 but what is the cause of delay.I am looking your service is very poor
my address
pawan kumar chamria
m/s hidustan medical hall, priya-market, saraiyaganj
muzaffarpur-842001(bihar)
my tracking no.[protected]
booking from muzaffarpur to gurgaun but receiver not acept so item is returning.From gurgaon
inform me by mail or phone when item came muzaffarpur
my mobile number [protected]