[Resolved] Trackon Couriers — PAN Card Not Delivered by Trackon Couriers - Out for Delivery since 10Days

Habibullah Shaik

Feb 23, 2022

Address:	PLOT NO.C-14, IDA,UPPAL, HYDERABAD,TELANGANA - 500039
Website:	trackon.in

My PAN Card has been not been delivered and tracking status shows out for delivery since 12/2/2022. When tried to reach customer service no response on any of their numbers. Tried reaching Customer Care, Hyderabad, Mumbai and Delhi Hub contact number but no response from anyone.
Don't know why does NSDL selects such a poor service partner to deliver important documents of the citizens. Why doesn't they go with India Post Speed post service which has always been reliable. Also, PAN Card service is not free service where NSDL doesn't have the liability for the citizen. Citizens are paying for the service and NSDL should ensure that PAN Card reaches to the destination address without any delay.

+1 photos

Was this information helpful?

No (0)

Yes (3)

Feb 28, 2022

Complaint marked as Resolved

After submitting the complaint, they called up and notified it will be delivered next day. First call from Trackon after Complaint was submitted came from this number +917032312417 (Karthick - Hyderabad). It was delivered next day. When I asked the reason for delay they said it being held by the delivery person since 10Days nobody is following up from them. It really a pathetic service provider. Not sure if NSDL eGov is aware of all these logistics issues in delivering the PAN. This is really serious concern as PAN can be misused if it gets lost by delivery agent.

Trackon Couriers customer support has been notified about the posted complaint.

Feb 28, 2022

Updated by Habibullah Shaik After submitting the complaint, they called up and notified it will be delivered next day. It was delivered next day. When I asked the reason for delay they said it being held by the delivery person since 10Days nobody is following up from them. It really a pathetic service provider. Not sure if NSDL eGov is aware of all these logistics issues in delivering the PAN. This is really serious concern as PAN can be misused if it gets lost by delivery agent.