Trackon Couriers — PAN CARD Still not delivered by Trackon Courier

Address:

No. 1/2, 9th A Cross 4th Main, Bhubaneswari Nagar , Kathriguppe, Banashankari 3rd Stage Near KEB Road Gopi Icecream Pin No 560085

Consignment No:[protected]
Name: Tania Bose

This PAN CARD was dispatched from Mumbai one month back but is still now delivered at my residence, when we are checking the delivery status with the courier company, they confirmed that the documents returned back due to not identifying the delivery address, but last one month there is no calls from courier during their delivery & nobody came for delivery at our home .
The courier company's explanation is completely baseless, they are making a false excuse.

Kindly do the needfull urgently