Trackon Couriers Pvt. Ltd. — Damaged Parcel

Address:

Nagpur, Maharashtra

Dear Sir/Mam,
I would like to address complain regarding the unsatisfactory courier service by Trackon Courrier (Nagpur-MH to Bangalore-KN). I handed over the packet with reference number[protected] on December 23, 2013 from Trackon Courier, Bajaj wing, Mangalwari Bazar, Sadar, Nagpur branch. And their staff member (Mr.Lemaya Co.: [protected]) assured to deliver the packet within 4-5 days with full safety and precaution to handle with care as I have mentioned all the details of contents being transferred, but they failed to fulfill his promise.
Not only has the parcel delivered in a bad condition, but there has been broken delivery of goods, below are the list of goods that has been received as completely broken. After receieving the packet in such condition I contacted Mr.Lemaya they routed me to talk to Head Office branch located at C A Road, Gandhibagh, Nagpur, I called on[protected]/887 and had a discussion on condition with Mrs. Swati Barikar she completely refeused to listen to my complaints and disconnected the call with no resolution provided.

Later I called Mr. Lemaya to update him about the scene and I asked him to resolve the issue ASAP, he committed me to resolve by paying the cost of the goods as a reimbursement. After 5 days when I called him back to know the status he completely lost the track of the issue. I told him to report the issue to Consumer Court, he laughed and ask me to go ahead.
I regret to say that I am literally disenchanted by the service provided by the company this time. I never complained about any of their services during the past few years. But this time it was a big letdown.
I hope you will take a serious notice of this complaint immediately in order to ensure that damaged packet and damaged goods will be reimbursed from the courier company (Trackon). If you would like to contact me, call me at[protected] or email me at aamir.[protected]@hotmail.com. I shall provide you with all the details and proofs if needed.
The copy of the packet’s receipt is attached to this letter for your convenience.
Sincerely,
Aamir Mirza
Dt:09-Jan-2014