Tradeindia.com — Goods not received in spite of advance payment

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I have purchase cashew and almond from kiran traders proprietor kailesh bhai, dev nagar, chopasani housing board jodhpur- 342008, rajshtan. Mobile- [protected], e mail- [protected]@gmail.Com via tradeindia.Com on payment made in advance 11900.00 on 26.10.2023. But the goods has not been received as yet. Bill, scaner and payment photo attached herewith
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Tradeindia.com customer support has been notified about the posted complaint.
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Dear Sir/Madam,

Greetings !!
 
We sincerely regret the inconvenience caused to you.

We would like to inform you that your concern has been forwarded to the concern team and they will get back to you shortly.
 
We appreciate your patience.

Feel free to contact us for further assistance.

Warm Regards
Team Tradeindia

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